Our pre-hire assessments are for organisational use only and are not available for practice tests

Call Center Consumer Collections

Regular price $29.00

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This test for Call Center Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills, Verification of Information and Telephone Etiquette. These questions are based on the seemingly most problematic areas of collections. The areas covered should assist in identifying the most qualified individuals in this field.

Tests for Call Center Environment [audio], Email Etiquette, as well as Call Center Listening [audio] are also available.