Call Center Customer Service Scenarios

Regular price $29.00

The Call Center Customer Service Scenario test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call center environments, dealing with company policies, and figuring out departmental hierarchies. This test is appropriate to administer to those who will be working in a call center with external customers. An audio version of this test is also available: Call Center Customer Service Scenarios [audio].