Our pre-hire assessments are for organisational use only and are not available for practice tests

Call Center Customer Service Survey

Regular price $29.00

Please choose 1 option
This test for Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment. Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.

Tests for Call Center Listening Skills and Call Center Environment are also available.