Call Center Environment [audio]

Regular price $29.00

This test, entitled Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. The Call Center Environment test is appropriate to administer to those with as little as one year or as much as four years of experience in a call center.

Tests for Call Center Telephone Etiquette, Call Center Retention [audio], Call Center Data Entry [audio], as well as Call Center Customer Service Mindset are also available.