Call Center Listening Skills [audio]

Regular price $29.00

The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotional distress, and identifying caller attributes.

Tests for Call Center Customer Service Survey, Call Center Environment [audio] as well as Call Center US Geographic Locations are also available.