Call Center Telephone Etiquette

Regular price $29.00

The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize proper telephone etiquette, the best way to handle calls, department priorities, and the ability to provide first class customer service under any circumstances.

Assessments forCall Center Environment [audio], Call Center Customer Service Survey, and Call Center Listening Skills [audio] are also available.