The Performance Indicator Assessment: Customer Service, Engagement, Retention measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction; is consistently involved during the job in a physically, cognitively, and/or emotionally active manner; and/or the likelihood to stay with an organization. This assessment can be used across industries.
Please note that this assessment contains biodata and may not be appropriate for use in all markets/countries. Biodata contains self-report questions about the test taker's education and work history. Please consult with your HR/Legal team prior to use to ensure compliance and appropriateness.