Our pre-hire assessments are for organisational use only and are not available for practice tests



UK Call Centre Customer Service Survey

Regular price $29.00

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This test for UK Call Centre Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviours, and customer service practices as they pertain to the call centre environment. Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.

Tests for UK Call Centre Listening Skills and UK Call Centre Environment are also available.