Our pre-hire assessments are for organisational use only and are not available for practice tests

UK Call Centre Telephone Etiquette

Regular price $29.00

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The UK Call Centre Telephone Etiquette test covers and examines a general variety of skills, knowledge, and prior training for the Call Centre Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognise proper telephone etiquette, the best way to handle calls, department priorities, and the ability to provide first class customer service under any circumstances.

Assessments forUK Call Centre Environment [audio] and UK Call Centre Listening Skills [audio] are also available.