The Writing Sample - Customer Service aims to display the writer's ability to defuse an angry customer. The final sample, in letter form, will provide an idea of the writer's skill level in communicating apologies while providing information regarding new methodologies for handling and minimizing future customer service difficulties. Because gauging writing skills is a highly subjective endeavor, we leave it to you to determine the level of writing effectiveness represented by the candidate's sample. We do believe though, that providing a controlled, immediate writing environment helps to assess the skills of the writer, in context. A scored, multiple choice, Business Writing test that focuses on such skills as brainstorming, grammar, organization, approaches to writing is also available.